Support Policy – HelpLink Bazar

Last Updated: [26.03.2026]

1. Introduction

At HelpLink Bazar, we are committed to providing reliable and timely support to our customers. This Support Policy explains how we assist users with orders, products, and technical issues.

2. Support Availability

• Phone Support: Available during business hours
• Email Support: Available 24×7
• Online Support: Through website or WhatsApp

3. Types of Support

We provide support for:

• Order related queries
• Product information and availability
• Delivery and shipment tracking
• Return, refund and replacement issues
• Technical issues (website/app related)

 HelpLink platforms are designed to manage orders, inventory, and customer operations efficiently, ensuring smooth service experience

4. Response Time

• सामान्य queries: 24 hours के अंदर
• Technical issues: 24–48 hours
• Urgent cases: Same day response (if possible)

5. User Responsibilities

• सही जानकारी (Order ID, Contact Details) देना जरूरी है
• गलत जानकारी देने पर support delay हो सकता है
• User को company policies follow करनी होंगी

6. Service Limitations

• Support केवल official channels पर दिया जाएगा
• Third-party issues (Courier delays, Payment gateway issues) में delay हो सकता है
• Non-genuine complaints पर action लिया जा सकता है

7. Technical Support

हम IT support भी provide करते हैं जैसे:

• Website / App issues
• Login / Account problems
• Payment related technical errors

8. Contact Us

Email: helplinkinfotech@gmail.com
Phone: 8869943344